Return & Cancellation Policy

Last Updated: July 21, 2026
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Thank you for supporting Lonnette Kelley - Joy Inspired. Because our premium creator page delivers immediate, unrestricted electronic access to proprietary digital video assets, we enforce a strict refund and cancellation policy outlined below.
 
Please read this policy carefully before purchasing any subscription or pricing plan. By completing your purchase on our checkout page, you explicitly acknowledge, understand, and agree to these terms.
 
1. Strictly No Refunds
All sales of our digital products, subscription pricing plans, and premium memberships are final.

• Due to the digital and instantly consumable nature of video streaming, we do not offer cash refunds, partial refunds, credits, or exchanges under any circumstances once a purchase is processed and digital access is granted.

• We cannot offer refunds based on a user's internet speed, browser incompatibility, personal dissatisfaction with the creative content, or a change of mind.

 
2. Immediate Digital Fulfillment
Upon a successful payment transaction via our secure checkout gateway, your Wix member account is instantly granted viewing permissions to the locked premium video content. Because this asset cannot be "returned" or un-watched, it is legally classified as an irrevocable digital delivery.
 
3. Subscription Cancellations
If you purchased a recurring pricing plan (such as a monthly or annual subscription), you have the right to cancel your membership at any time to stop future billing cycles.

• How to Cancel: You can cancel your subscription directly by logging into your Member Profile on our website and navigating to My Subscriptions, or by emailing our support team at lonnettekelley556@gmail.com.

• Access Period: Upon cancellation, you will retain complete viewing access to the premium videos until the exact end of your current paid billing cycle.

• No Prorated Credits: We do not offer prorated refunds or partial credits for the remaining days left in a billing cycle after a cancellation is requested.

 
4. Technical Difficulties
If you experience any issues loading or playing the video stream after a successful purchase, please do not file a credit card chargeback, as this can freeze your account access. Instead, contact our support team immediately at lonnettekelley556@gmail.com. We will work with you promptly to troubleshoot browser settings, device configurations, or video host issues to ensure you receive full access to the content you paid for.
 
5. Contact Information
For questions regarding this policy or for assistance with your billing settings, please reach out to us at: 

Lonnette Kelley - Joy Inspired

Email: lonnettekelley556@gmail.com​

Website: https://www.lonnettekelley.com/